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Frequently Asked

Subscription Details

What is the process to re-subscribe my account?

Your account will automatically renew unless cancelled and your school's Lead User will be notified of the renewal three weeks in advance. If you wish to re-activate a previous account please contact or call the team on 020 8221 9080.

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How can I purchase Leadership Matters for my school?

You can easily purchase Leadership Matters for your school by clicking 'Join Now' at the top of the page. If you would like to discuss Leadership Matters further or our MAT and LA discounts, please contact a member of the new subscription enquiries team on 020 8221 9080.

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Daily Account Management

Can I add a user from a different School?

Unfortunately not, each subscription is designated per school. If someone at a different school would like access, their school will need to join Leadership Matters. We would be delighted to talk to them about joining!

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Can I change the Lead User on my school account?

Yes, if you would like us to change the Lead User or add additional Lead Users please email us at We will need your school name and postcode plus the name and email address of the person you would like to assign administrative rights to. Please note this can take up to 24 hours to come into effect.

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How do I add an additional user account for my school?

Only a Lead User for your school account can add, remove and manage users.

Log in > Click Name > Admin Area > Our Subscriptions > View Assigned

This will show all staff within the school's account.

To add new staff click ‘Assign’ and you will have the option to create a new user account

There is no limit to the number of users a school can have – as long as they are from your school!

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I can’t login to my account because I have lost/forgotten my password?

You can click the ‘Forgot Password’ button which will email you a new password.

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Leadership Matters Tools

How long does it take for purchased books to arrive?

Books will be delivered direct from our supplier within 10 working days to your school.

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What is the model that underpins Leadership Matters?

Find out more about the Leadership Matters model that underpins the book and LM video series by clicking here

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What resources are on Leadership Matters and why would they be useful for my school?

Leadership Matters diagnostic tools and learning resources can be used for a wide range of benefits within your school.

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Can I review or amend my Diagnostic Tools?

Once logged in you can see all previous and open reports by heading to your Dashboard.

Here you can add more participants to a 360 review, re-open a closed 360 review, force a LM Survey to close early and much more!


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Cancelling your subscription

If you would like to cancel your subscription of Leadership Matters, please click here. This will come into effect from the end date of your current subscription.

Still need help?